Privacy Policy

Last Updated: September 4, 2026

At FreedomSensora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how CHENGMI INTERNATIONAL (HONG KONG) LIMITED (“FreedomSensora,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit FreedomSensora, make a purchase, contact us, or otherwise use our website and services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Order number
• Purchase history
• Order value
• Shipping and fulfillment information
• Returns and refund information

Payment Information

When you make a purchase, payment information may be collected and processed by our authorized payment service providers.

Depending on the payment method used, this may include payment card information, account information, transaction information, billing details, and payment authorization information.

We generally do not directly store complete payment card numbers when payments are processed by third-party payment providers.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages and products viewed
• Referring website
• Cookie identifiers
• Approximate location derived from IP address

Customer Service Information

If you contact us, we may collect the information contained in your communication, including your email address, order information, photographs or videos you voluntarily provide in connection with a product or order issue, and other information necessary to respond to your request.

2. How We Use Your Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments and refunds
• Delivering products
• Providing order confirmations and shipping updates
• Providing customer service
• Handling returns, refunds, and product issues
• Maintaining and improving our website
• Personalizing your shopping experience
• Detecting and preventing fraud or unauthorized transactions
• Maintaining website and account security
• Complying with applicable legal and regulatory requirements
• Maintaining business and transaction records
• Measuring website performance and understanding how customers use our store
• Sending marketing communications where permitted by applicable law and your preferences

We will use personal information only where we have an appropriate legal basis or other lawful justification where required by applicable privacy laws.

3. How We Share Personal Information

We do not sell your personal information simply for monetary payment.

However, we may disclose or make personal information available to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

E-commerce and Technology Providers

We use third-party technology and e-commerce service providers to operate and maintain our online store.

Payment Providers

Payment providers may process payment and transaction information to authorize payments, process refunds, prevent fraud, and provide related financial services.

Shipping and Logistics Providers

We may provide your name, shipping address, telephone number, email address, order information, and other necessary information to carriers, freight forwarders, fulfillment providers, customs agents, and other logistics providers for the purpose of delivering your order.

Analytics and Advertising Providers

Subject to applicable law and your cookie or privacy choices, we may use analytics, advertising, and measurement technologies to understand website usage, measure advertising performance, and improve our services.

Professional and Legal Service Providers

We may share information with accountants, legal advisers, insurers, auditors, and other professional advisers where reasonably necessary.

Government and Regulatory Authorities

We may disclose information where required by applicable law, court order, legal process, customs requirements, or a valid request from a competent authority.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember your preferences
• Maintain your shopping cart
• Improve website performance
• Understand visitor behavior
• Measure traffic and conversions
• Prevent fraud
• Support advertising and marketing activities where permitted

Some cookies are necessary for the website to operate, while others may be optional.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

You may also control certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

5. Advertising and Marketing

We may use information about how visitors interact with our website to understand the effectiveness of our marketing and, where permitted, provide more relevant advertising.

This may involve advertising and analytics partners processing identifiers, cookie information, device information, IP addresses, website activity, and conversion information.

Where applicable law requires consent for certain advertising or tracking technologies, we will seek consent before using them.

You may withdraw consent or adjust available privacy or cookie preferences at any time where such controls are provided.

6. Email Marketing

If you subscribe to promotional emails or otherwise consent to receive marketing communications, we may send you information about products, promotions, offers, and updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the relevant email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, security notices, or customer service messages.

7. International Data Transfers

Because we operate an international online business, your personal information may be processed or stored in countries or regions outside your place of residence.

For example, information may be processed by our e-commerce platform, payment providers, logistics providers, cloud service providers, analytics providers, or other service providers located in different jurisdictions.

Where required by applicable law, we take appropriate measures designed to provide adequate protection for international transfers of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Fulfill orders
• Provide customer service
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials associated with our services.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Opt out of certain marketing communications
• Exercise applicable rights relating to targeted advertising, sharing, or similar processing

These rights are not absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, contact us at:

support@freedomsensora.com

We may need to verify your identity before completing certain requests.

11. European Economic Area and United Kingdom Users

If you are located in the European Economic Area (“EEA”) or United Kingdom, where applicable, we may process your personal information based on one or more legal bases, including:

• Performance of a contract, such as processing and delivering your order
• Compliance with legal obligations
• Our legitimate interests, where those interests are not overridden by your rights
• Your consent, where consent is required

Where processing is based on consent, you may withdraw that consent as permitted by applicable law.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

12. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law applicable to you, these may include rights to access, correct, delete, or obtain a copy of certain personal information and to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

We will process valid privacy requests in accordance with applicable law.

13. Children's Privacy

Our website and products are intended for adults and are not directed to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at support@freedomsensora.com so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of those third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date where appropriate.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Store: FreedomSensora
Company: CHENGMI INTERNATIONAL (HONG KONG) LIMITED
Email: support@freedomsensora.com
Registered Address:
UNIT 60 3/F YAU LEE CTR NO.45
HOI YUEN RD KWUN TONG
HONG KONG