Terms of service
Terms of Service
Last Updated: September 4, 2026
Welcome to FreedomSensora. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any purchases made through our online store.
This website is operated by CHENGMI INTERNATIONAL (HONG KONG) LIMITED. Throughout the site, the terms “we,” “us,” and “our” refer to CHENGMI INTERNATIONAL (HONG KONG) LIMITED and the FreedomSensora online store.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before using our website.
1. Eligibility and Age Requirement
Our products are intended for adults only.
By accessing this website or purchasing from us, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher, and that you are legally permitted to purchase and use the products offered on this website.
You are responsible for ensuring that purchasing, possessing, importing, and using our products is lawful in your country, state, province, or other jurisdiction.
We reserve the right to refuse or cancel orders where we reasonably believe applicable age requirements or laws have not been satisfied.
2. Online Store Terms
You may not use our products or services for any unlawful or unauthorized purpose.
You must not use our website in any manner that could damage, disable, overload, interfere with, or compromise the security of the website.
Any violation of these Terms may result in termination of your access to our services.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, colors, dimensions, materials, and other information displayed on our website are accurate.
However, actual product colors may vary slightly depending on your screen, lighting conditions, manufacturing batches, or other factors.
Product packaging, accessories, specifications, or design details may occasionally be updated without materially changing the intended function of the product.
4. Prices and Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change at any time without prior notice. However, price changes will not affect orders that have already been successfully placed and accepted.
You agree to provide current, complete, and accurate billing, payment, and contact information for all purchases.
Payment must be successfully authorized before an order can be processed.
5. Orders and Order Acceptance
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized transactions;
- incorrect pricing or product information;
- inventory shortages;
- payment authorization failure;
- shipping restrictions; or
- suspected violations of these Terms or applicable law.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded using the original payment method where reasonably possible.
6. Shipping and Delivery
We ship orders to the countries and regions currently supported by our store.
Estimated delivery times shown on our website are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by customs processing, carrier delays, weather conditions, public holidays, incorrect addresses, remote destinations, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Where we expressly offer DDP (Delivered Duty Paid) shipping for a destination, applicable duties and import taxes covered by that shipping service will be handled according to the shipping terms displayed at checkout or in our Shipping Policy.
Please refer to our Shipping Policy for additional information.
7. Discreet Packaging
We understand the importance of privacy.
Where stated on our website, orders are shipped using discreet outer packaging designed not to reveal the nature of the products contained inside.
However, carrier labels and legally required customs or shipping documentation may contain information required by applicable laws, customs authorities, or logistics providers.
8. Returns, Refunds and Hygiene
Because many of our products are intimate or personal-use products, additional hygiene restrictions may apply.
For health and hygiene reasons, products that have been opened, used, worn, or had their hygiene seal or protective packaging removed may not be eligible for return unless the product is defective or applicable consumer law requires otherwise.
If you receive an incorrect, damaged, or defective product, please contact us promptly and provide your order information and supporting photographs or videos where reasonably required to assess the issue.
All returns and refunds are subject to our separate Refund Policy, which forms part of these Terms.
Nothing in these Terms is intended to exclude any mandatory consumer rights that cannot legally be excluded.
9. Product Use and Safety
Products must be used only for their intended purpose and in accordance with any instructions, warnings, or safety information supplied with the product.
You are responsible for reading and following applicable product instructions before use.
Stop using a product if it becomes damaged, functions abnormally, or causes unexpected discomfort or irritation.
Information provided on our website is for general product information only and is not intended as medical advice, diagnosis, or treatment.
10. Intellectual Property
Unless otherwise stated, the content available through our website, including product photographs, graphics, logos, text, page designs, videos, icons, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our website content without our prior written permission, except where permitted by applicable law.
11. Third-Party Services
Our website may use or link to third-party services, including payment processors, logistics providers, analytics providers, social media platforms, and other technology providers.
We are not responsible for the independent content, privacy practices, availability, or policies of third-party websites or services.
Your use of third-party services may also be subject to their respective terms and policies.
12. Privacy
Your submission and processing of personal information through our store is governed by our Privacy Policy.
By using our website, you acknowledge that certain information may be processed as reasonably necessary to process payments, fulfill orders, provide customer support, prevent fraud, and operate our services, subject to applicable privacy laws.
13. Prohibited Uses
You may not use our website or services to engage in unlawful activity, violate intellectual property rights, transmit malicious software, attempt unauthorized access, submit false or misleading information, interfere with website security, or engage in fraudulent transactions.
We may suspend or terminate access to our services where we reasonably believe these Terms have been violated.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Any statutory warranties or consumer protections that cannot legally be excluded remain unaffected.
15. Limitation of Liability
To the maximum extent permitted by applicable law, CHENGMI INTERNATIONAL (HONG KONG) LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may lawfully be limited or excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless CHENGMI INTERNATIONAL (HONG KONG) LIMITED from claims, liabilities, losses, or expenses arising from your unlawful use of our website or material violation of these Terms.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be posted on this page together with the updated “Last Updated” date.
Your continued use of our website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by applicable law.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
19. Governing Law
These Terms are governed by the applicable laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights that may apply to customers in their country or region of residence.
20. Contact Information
If you have any questions regarding these Terms of Service, your order, or our products and services, please contact us using the information below:
Store: FreedomSensora
Company: CHENGMI INTERNATIONAL (HONG KONG) LIMITED
Email: support@freedomsensora.com
Registered Address:
UNIT 60 3/F YAU LEE CTR NO.45
HOI YUEN RD KWUN TONG
HONG KONG